Need help? Call 888-733-7243

Problem:

Sump Pump Problems

A sump pump is an electric device that is installed at the bottom of a sump basin (pit) below the floor. Its purpose is to pump rainwater that has been drained from an Exterior or Interior Drain Tile System to a suitable discharge location.

You may also have what is called an ejector pump in your basement. It is designed to pump sewage to an overhead sewer or septic field. It should have two pipes coming out of a sealed cover. One pipe is the pump discharge to the sewer and the second is a vent usually going out through the roof. If you are experiencing any problems with an ejector pump, we recommend contacting a licensed plumber.

Not all homes are built with a sump pump. Some homes have an Exterior Drain Tile System connected directly to the sewer. This is more commonly found in older homes.

Most sump pumps have a life span of 5 to 10 years. Whether you’re replacing your existing system or installing a new system, we have a full line of both Primary Sump Pumps and Battery Operated Back Up Sump Pumps. U.S. Waterproofing is an expert fixing all types of sump pump problems.


Solution:

Primary Sump Pumps

A Sump Pump is the heart of your home’s drainage system. When the water in your sump basin (sometimes referred to as a “pit”) rises, the Sump Pump activates and pumps the excess water through a discharge pipe to a suitable location outside of and away from your home.  

How long do sump pumps last?

Most Sump Pumps have an average life span of 5 to 7 years, after which they typically need replacing. Sump Pumps are mechanical devices that break down over thousands of cycles. Unfortunately, with most pumps, you won’t know it needs to be replaced until your basement floods.

What kind of Sump Pumps does U.S. Waterproofing recommend?

Our continuous quest for the most powerful and reliable sump pump drove us to create our own line of pumps — HERO Sump System. Our HERO 3000 Replacement Sump Pump has 1/3 horsepower and pumps 3,000 gallons of water per hour (50 gallons per minute). For homes that require higher water volume capacity, we offer the HERO 3900 Replacement Sump Pump, which has 1/2 horsepower and pumps 3,900 gallons of water/hour (65 gallons per minute). Ultimately, our goal is to ensure your Sump Pump is the correct size and can facilitate heavy rains, as this will help keep your basement dry.

What smart features does the HERO Sump System include?

Our HERO Replacement Sump Pump comes with two useful sensors, one that tells you if there’s no electricity to operate the pump, and another that informs you when the water inside your sump basin has risen above its normal operating level. The homeowner is also alerted when the pump has been running continuously for over 10 minutes, which often indicates a frozen or clogged pipe or a high volume of storm water. The pump can communicate directly with your home security system, and it tests itself weekly, so you are aware of issues before they become problems.

Do I need a backup sump pump?

It’s a good idea to have a Battery Backup Sump Pump so you’re covered in the event of a sudden power outage or when your Primary Sump Pump malfunctions. Over a long enough period, a Sump Pump will fail, and it’ll generally happen without warning.

Why choose U.S. Waterproofing for your primary sump pump?

In short, we are Sump Pump experts. U.S. Waterproofing’s Sump Pump Research Center has run millions of test cycles to come up with the most dependable Sump Pump. Our HERO Replacement Sump Pumps offer what matters most with Sump Pumps — reliability and industry leading pumping capacity. A functional Sump Pump is essential to prevent (lots of) water from entering your basement, which can lead to stressful, costly, and disruptive repairs. U.S Waterproofing is committed to unmatched customer service and getting the job done right the first time. We stand by our work, and that work has been done for over 500,000 satisfied customers. Schedule your free consultation online today!

Learn more about Primary Sump Pumps


Solution:

Battery Backup Sump Pumps

A Primary Sump Pump is the heart of your home’s drainage system. It moves water from your basement to the outside of your home. A pit, known as a basin, holds the Sump Pump, which is equipped with valves that sense escalating water levels or pressure. When the water gets too high, sump pumps automatically pump excess water out of the basement through a discharge pipe. Backup sump pumps are just that — backup for when your Primary Pump fails. Whether it’s a primary or backup, a functional Sump Pump is essential to prevent water from entering your basement, which can lead to stressful, costly, and disruptive repairs.

What is the function of a Battery Backup Sump Pump?

A Battery Backup Sump Pump serves the same purpose as a Primary Sump Pump, but it does so only when the main Sump Pump falters. Primary Sump Pumps rely on the electricity that powers the home, which means a power outage equals a (Primary) Sump Pump outage. Other reasons pumps break down are mechanical failures and normal wear and tear. When any of the above happens and the water level inside the Sump Pump pit rises, the backup Sump Pump, which runs on a battery, automatically starts working. Over a long enough period, a Sump Pump will fail, and it’ll generally happen without warning. Most Sump Pumps have an average life span of 5 to 7 years, after which they need replacing. 

What kind of Backup Sump Pumps does U.S. Waterproofing offer?

If the power goes out — a common occurrence during heavy storms — you can protect your basement with Battery Operated Sump System (BOSS) Backup Sump Pumps, U.S. Waterproofing’s own line of emergency pumps. Thoroughly tested in our Sump Pump Research Center our BOSS pumps are the ultimate in reliability. The pumping capacity and battery life with these pumps, which require no assembly or maintenance, are better than those from big box stores.

What are the models and features of BOSS pumps?

U.S. Waterproofing offers three different Backup Sump Pumps named for their gallons per hour pumping capacity, the BOSS 2100, BOSS 3100, and BOSS 4000 Deluxe (2,100 gallons/hour for the BOSS 2100, 3,100 for the BOSS 3100, etc.). Each operates at a 10 foot vertical discharge height, which is the distance between where the water enters the foundation of your house (approx. 3 feet below the basement floor) and where the water exits the house by way of the sump pump (about 7-8 feet above the basement floor). For more information on the three BOSS models and to determine the right solution for you and your home, contact us at 800-323-3628 for a no-cost consultation and estimate.

U.S Waterproofing is committed to unmatched customer service and getting the job done right the first time. We stand by our work, and that work has been done for over 500,000 satisfied customers. Schedule your free consultation online today!


Our Lineup of Exclusive Battery Backup Sump Pumps

Logo Boss 2100

Best-in-Class DC Pump

Better than the big box brands. No assembly required.
The economical, reliable solution for protecting your basement.


Logo Boss 3100

Professional Grade AC/DC System

World-class power. Uncompromising quality.
A reliable, professional-grade system that is built to last, no matter what the weather has in store.


Logo Boss 4000Deluxe

Next Generation Dual Pump Technology

The future has arrived.
A complete primary and secondary sump pump in one system. Two pumps alternately run throughout the year, maximizing both pump and battery life.


BOSS Systems Overview

Learn more about Battery Backup Sump Pumps.

A Better Basement Starts with US.
Free Basement Waterproofing Consultation

Ready to get started?

Schedule your FREE Consultation now.

just enter your zip code:

Phone service and appointment booking may be temporarily unavailable today.

We are moving to our new offices today, Friday, February 26th. During our move, our phones and appointment booking may be temporarily disrupted. If you have trouble reaching us, please try again shortly or email us at [email protected], and we will get back to you as quickly as possible. Thank you for your patience.