Review
Wilmette Basement Waterproofing
L.S. from Wilmette
“Dear Jerry
I just wanted to let you know what a wonderful experience I had using U.S. Waterproofing to treat our basement. Each aspect of the job was handled with expertise and professionalism. Our basement was a difficult project and required many visits to measure, dig sample areas, and plan the process. Through each phase, I always felt my questions were answered, my concerns addressed, and my understanding was ensured.
Every member of your team distinguished themselves. Burt served as an excellent introduction to U.S. Waterproofing and resource for other vendors. Enrique and Debbie did a great job in the initial planning phase. Enrique went on to plan the project with my plumber (who had a significant amount of work to accomplish when the floor was dug up), and nicely executed the timing of the job – which resulted in little impact on our family life. I was always able to reach Enrique when necessary, and he was very timely at returning my calls. Jose did a superb job fielding my endless questions and constant reminders. His professionalism was outstanding. I always felt taken care of and most importantly, that my concerns were heard.
The customer service at U.S. Waterproofing is simply outstanding – and should serve as a model of other companies.”
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